Patient Instructions for Medical Record Requests

Once you enter your email

You’ll receive an email with HealthMark to log in (no

username or password required!). Click on the “submit request” button and follow the

prompts from there. You’ll receive an email as soon as your records are available for

download.​

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Do I have to remember another username and password?​

Nope! HealthMark’s Request Manager uses email verification and secure links to get you

your records quickly, efficiently and securely – and without yet another username and

password to remember! ​

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How long does it take to process requests?​

Most record requests are processed within 8 business hours. So, one or two business

days after you submit your request, your records will be delivered electronically – right

to your inbox.​

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Any questions?​

You can see the status of your request any time inside Request Manager. If you have any

other questions, feel free to reach out to HealthMark at 800-659-4035 or

status@healthmark-group.com.